We will never send you an email asking you to log in to your online account or to ask you for your password or bank details. If you receive an e-mail asking you to confirm your personal log-in details, please do not reply as it may be fraudulent. We would be grateful if you could forward any suspicious emails to . We will investigate every report, but will not be able to guarantee a response to each email forwarded. If you think you may have revealed your log-in details in any way please contact us immediately on 0300 300 3138.